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Sutter Health is a not-for-profit health system serving millions of patients across Northern California. With a workforce committed to delivering quality healthcare, Sutter ensures its employees have access to a variety of digital tools and resources. The Sutter Employee Resources page consolidates these essential tools into one accessible location, streamlining employee access to important systems, services, and support mechanisms.

Whether you’re a nurse, administrator, or support staff, this guide helps you understand and use the platforms and services provided under Sutter Employee Resources. Let’s break down the tools into categories to help employees find and use what they need efficiently.

Service Desk

The Service Desk is the frontline for technical support across the Sutter Health network. Employees experiencing login issues, software malfunctions, or device-related problems can contact the Service Desk for immediate help. Available 24/7, this desk ensures minimal downtime and provides critical support for all technical needs within the organization.

Key Features:

24/7 support for hardware and software issues
Password reset assistance
Application troubleshooting
Support for remote access tools

Team Sutter App

The Team Sutter App is designed to keep all Sutter employees connected and informed. It offers mobile access to company news, policy updates, HR resources, and more. The app encourages a unified workforce experience by centralizing communication and team collaboration.

Benefits:

Mobile access to internal news and updates
Integration with Sutter tools
Real-time notifications
Streamlined employee engagement

Focused Recognition App

Recognition plays a key role in employee satisfaction and motivation. The Focused Recognition App allows team members to recognize peers and managers for outstanding work and behaviors that reflect Sutter Health values. This platform enhances morale and promotes a culture of appreciation.

Highlights:

Peer-to-peer recognition
Manager acknowledgments
Badge and reward systems
Real-time shout-outs

Personal Resources

Sutter Health acknowledges that employee wellbeing is a top priority. Under the Personal Resources section, employees can access benefits and tools that support their personal lives, including mental health, financial planning, health services, and more.

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Employee Assistance Program (EAP)

The Employee Assistance Program is a confidential and free service offering emotional, financial, legal, and health support to all employees and their families. Whether you need counseling services or help with managing stress or legal advice, EAP is a vital benefit.

Services Offered:

Counseling sessions (in-person and virtual)
Legal and financial consultations
Childcare and eldercare assistance
Wellness coaching

Note: EAP is listed twice in some directories. It’s the same robust program available across the system.

Legacy eSelf Service (Lawson)

Legacy eSelf Service (Lawson) is the platform for accessing older employment and HR-related records. This includes paycheck stubs, tax documents (like W-2s), and historical benefits information.

Use Cases:

Retrieve previous paystubs
Update legacy personal details
Access historical benefits info
Verify past employment details

Fidelity Investments

Sutter Health has partnered with Fidelity Investments to provide retirement and financial planning services. Employees can access their 401(k) plans, view investment options, and use educational resources to plan for the future.

Features:

401(k) contribution tracking
Financial planning tools
One-on-one advisor access
Retirement calculators

Leave of Absence Bill Pay

This resource allows employees on a Leave of Absence to manage their insurance premium payments. This is especially helpful for those on unpaid leave who want to maintain continuous benefit coverage.

Capabilities:

Online premium bill pay
Secure payment options
Access to billing history

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My Health Online

My Health Online is Sutter Health’s patient and employee health portal. Employees can manage appointments, message doctors, view test results, and refill prescriptions—all from one secure platform.

Key Features:

Schedule medical visits
Securely message healthcare providers
Review lab results
Refill medications

Employee Center

The Employee Center serves as a central hub for HR and payroll-related tasks. It provides self-service capabilities, allowing employees to manage personal data, benefits, and career development resources.

Functionalities:

Update contact and emergency information
Access HR documents
Explore internal job opportunities
Review benefit elections

SutterSelect

SutterSelect is the custom health insurance plan offered to employees through Sutter Health. It includes medical, dental, and vision coverage tailored to staff needs.

Plan Benefits:

Lower co-pays for Sutter Health services
Access to Sutter Health network providers
Wellness incentives and tool

Verification of Employment

For loans, rentals, or job changes, employees may need official proof of employment. The Verification of Employment system streamlines this process by offering secure and automated verification.

Uses:

Mortgage and auto loan applications
Rental and housing approvals
Background checks

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Workday

Workday is Sutter Health’s primary HR and finance system. It’s where employees can log time, request time off, view pay, and access organizational charts. Workday simplifies workforce management with a user-friendly interface.

Main Functions:

Timesheet submissions
PTO requests
Paycheck viewing
Organizational structure access

Application and Work Resources

These tools are essential for daily tasks, training, compliance, and patient care. From logging into the electronic health record to resetting your password, the Application and Work Resources section supports productivity across departments.

Clairvia

Clairvia is the staffing and scheduling platform for nurses and clinical staff. It offers features for shift bidding, time management, and real-time schedule access.

Top Features:

Shift swapping and requests

Viewing and printing schedules

Team coordination tools

Compliance Training and eLearning

All employees are required to complete periodic training. The Compliance Training and eLearning platform provides access to mandatory learning modules that ensure employees stay up-to-date on policies and regulations.

Includes:

HIPAA and safety training
Anti-harassment modules
Certifications and renewals
Learning transcripts

Confidential Message Line

Sutter Health maintains a Confidential Message Line for reporting ethical concerns, compliance issues, or misconduct anonymously. It’s an essential tool for maintaining transparency and organizational integrity.

Benefits:

24/7 anonymous reporting
Reviewed by compliance officers
Safe space for whistleblowing

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EHR Link

EHR Link gives employees direct access to Electronic Health Records (EHR). This tool helps physicians, nurses, and support staff view patient records, input clinical notes, and coordinate care.

Functions:

Real-time patient data access
Secure document sharing
Care coordination

Epic Remote

Epic Remote allows authorized employees to access Epic Systems—the backbone of Sutter’s EHR—from outside the office. This is especially useful for telehealth providers or remote team members.

Features:

Secure remote login
Continuity of care outside office hours
Fast, encrypted connection

Password Reset

Employees who forget or need to change their login credentials can use the Password Reset tool. It enables fast and secure resetting of account passwords without needing to contact the Service Desk.

Advantages:

Self-service password reset
Two-factor authentication
Enhanced security

My Virtual Workspace

My Virtual Workspace offers a secure, cloud-based environment for accessing applications, files, and data remotely. It mimics the in-office desktop experience, allowing for seamless work-from-home transitions.

Tools Included:

Virtual desktop interface
Access to internal apps
File management and sharing

For Patients

While the focus is on employees, many of these tools—such as My Health Online and SutterSelect—directly benefit patients by supporting the staff who care for them. Efficient employee tools lead to faster care, improved communication, and better patient outcomes.

Employee Tools That Impact Patient Care:

Scheduling and communication (Clairvia, EHR Link)
Fast and accurate documentation (Epic Remote)
Better employee wellness = better care

FAQs About Sutter Employee Resources

1. How do I reset my password at Sutter Health?

Use the Password Reset tool in the Application and Work Resources section. It offers step-by-step instructions and two-factor verification.

2. What is the best way to view my work schedule?

Log into Clairvia to view, manage, and request changes to your work schedule.

3. How do I access my W-2 and pay stubs?

You can find historical pay documents through Legacy eSelf Service (Lawson) or current ones via Workday.

4. Can I access Epic from home?

Yes, authorized employees can use Epic Remote for secure offsite access.

5. How do I recognize a coworker for great work?

Use the Focused Recognition App to send shout-outs and acknowledgments.

6. What does the Team Sutter App offer?

It provides news, updates, and access to internal resources on mobile devices.

7. Is the Employee Assistance Program confidential?

Yes, it’s completely confidential and free to all employees and eligible family members.

8. How do I access retirement information?

9. What’s included in SutterSelect health plans?

Comprehensive medical, dental, and vision coverage, with lower costs for using Sutter services.

10. How can I report ethical concerns anonymously?

Use the Confidential Message Line for 24/7 anonymous compliance and ethics reporting.

Conclusion:

Sutter Employee Resources provide essential tools and support for staff to work efficiently, stay informed, and manage personal needs. Whether it’s accessing schedules, health benefits, or technical support, these resources help create a connected and empowered workforce dedicated to delivering excellent patient care.